Ticket Refund Protection
Book tickets with peace of mind!
We’ve partnered with Secure My Booking to provide ticket refund protection when booking your tickets through Central City Opera.
If something unexpected happens and you can’t attend your event, adding ticket protection allows you to apply for a full refund of the price of your ticket, subject to terms and conditions.
You can add ticket refund protection at checkout for most performances.
What's Covered?
If you choose to add ticket refund protection through Secure My Booking, you can apply for a refund if you’re unable to attend your event due to:
- Accident or illness affecting the ticket holder
- Death of the ticket holder or an immediate family member
- Travel delays or disruption
- Adverse weather preventing attendance
- Burglary, fire or flood at your home
- And more.
Full details can be found at Secure My Booking’s website.
What Isn't Covered?
There are some exclusions to be aware of:
- Event cancellation by the venue (you’ll be refunded directly by us in this case)
- Changing your mind or deciding not to attend
- The protection fee itself
- Not attending without a valid reason
- Circumstances due to a lack of reasonable care
Full details can be found at Secure My Booking’s website.
Frequently Asked Questions
Can I add protection after booking my tickets?
No, ticket protection must be added at the time of purchase.
If I exchange my tickets, will I still be covered?
Yes. If you exchange your tickets in line with our ticket policies, your protection can be updated to cover the new booking value if needed.
Is the protection fee refundable?
No, the protection fee is non-refundable.
I have a subscription, do I still need Ticket Refund Protection?
Flex and Series Subscriptions offer flexibility, such as date and seat exchanges. Ticket protection is designed to cover you when you aren’t able to attend due to unforeseen circumstances. Many customers choose to use both.
Need to Request a Refund?
Requesting a refund is simple, and done through Secure My Booking’s website up to 60 days after your ticketed performance date.
Contact Information
If you need assistance, the Secure My Booking team is ready to help:
Email: [email protected]
Phone: 888.217.5964
Live chat: www.securemybooking.com
All refunds are evaluated and processed by Secure My Booking as outlined in their terms & conditions.