Ticket Policies

Due to the nature of our historic building, all wheelchair accessibility seating is located on the first floor, which can be accessed through our enchanting garden entrance located on the uphill side of the Opera House.  Please call the Box Office to reserve your seats at 303-292-6700.  Stairs are required to access any seat from Row J or higher. [View the seating chart.]

Assisted listening devices are also available on request.

Only subscribers can exchange their tickets; all other sales are considered final – no exchanges, no refunds.

No charge will be incurred if subscribers exchange prior to 24 hours before the scheduled performance. All exchanges are subject to availability.

Unless the performance is canceled, no refunds are given for any reason, including but not limited to supertitle malfunction, weather conditions, and change of cast or orchestra.

If you lose or forget your tickets before the performance, contact the Denver box office. On the day of a performance, please go directly to the box office in Central City for replacement issuance.

All performances start promptly at the advertised time. Latecomers and those who exit during the performance can view the opera via closed circuit television at the Teller House. You may be re-seated in the Opera House at intermission.

We understand that due to many extenuating circumstances, patrons sometimes are unable to make it in time for our scheduled curtain and do our best to hold the curtain as long as possible. Unfortunately, as a non-profit arts organization, we must weigh various factors in regards to how long we can hold the start of a performance. These factors include substantial overtime costs incurred from our artists if the show should go over in length.

Opera House Performances: Due to the historic nature of our building, it is difficult to allow late seating without interruption for a majority of our audience members. If there is a pause, we will attempt to seat latecomers as soon as possible. In the meantime, we do offer a live television stream of the performance in our Terrace Room for patrons to watch until seating is again appropriate, which may not be until after the first intermission. In order to inform our patrons ahead of time of potential delays, we have a link to the Colorado Department of Transportation on our website and also send this link via e-mail to keep patrons apprised of any construction or other issues in the area. Unfortunately, the I-70 corridor is increasingly busy during the summer weekends. Alternate routes may be advised.

• No pagers, cellular phones, cameras, recording devices, animals, food or drink are allowed in the opera house.
• Casting, orchestra, and staging are subject to change without notice.
• We reserve the right to refuse admission with the refund of ticket price for any reason.