COVID-19 Frequently Asked Questions
What is the status of the 2020 Festival?
Due to ongoing safety concerns with COVID-19, Central City Opera has made the difficult decision to postpone our 2020 Festival to the summer of 2021. We are extremely disappointed in this result, but we believe it is the right decision in order to prioritize your safety and the safety of patrons, staff and the community.
Why was this decision made?
We have been monitoring the situation closely, watching the majority of our opera colleagues make the heartbreaking decision to shutter their doors and cancel performances months and years in the making. The timing of our Festival has made our decision complex because there hasn’t been a clear answer to the question of when it is safe to reopen. We were holding out as long as we could to make this determination so we could gather as much information as possible.
After significant research, scenario development and examination of the state and national recovery plans, we determined it is in everyone’s best interest to postpone the Festival until 2021. Government restrictions and best practices led us to believe that we could not, with good conscience, gather together without putting everyone’s safety at risk.
What options are available for 2020 Festival ticket holders?
Knowing that it is a difficult time for all of us to make decisions about the future, we will contact all of our 2020 ticket holders with a variety of options for their tickets.
- Donation: You can help CCO and our artists navigate this significant revenue loss by donating the value of your ticket back to Central City Opera as a tax-deductible contribution to the CCO COVID-19 Relief Fund.
- Transfer/Exchange: Patrons can request that their tickets are transferred directly to the 2021 Festival.
- Refund: Request a refund for the value of the tickets.
Learn more about ticket options and complete the online ticket request form here. All ticket holders will also receive a form in the mail. You may also contact our Box Office at 303-292-6700 for more information.
How long will it take to process my ticket request?
Our staff is currently working remotely, so we ask for your patience. Please allow 48 hours for a response, and note that email is preferred for speediest communication. Once your request has been made, please allow 30 days for processing.
Patrons who have requested to exchange their tickets will receive the physical tickets in the mail at a later date.
Patrons who have requested a refund will either receive a check in the mail or a refund to their credit card. Credit card orders older than 120 days will be processed as a check payment. Please allow 30 days to for processing.
I am a subscriber. Will I lose my seats if I donate my tickets?
Subscribers will not forfeit their regular seats should they choose to donate their 2020 subscriptions back to CCO. All current subscriber seats will be held for the 2021 Season and our Box Office will be in touch to confirm at a later date.
Will there be changes to the season lineup in 2021?
All productions and events scheduled for the 2020 Festival will be moved to 2021. We hope to retain as many of our contracted artists as possible, but we cannot guarantee that all company members will be able to return next summer. We will update our website regularly with any casting or other staffing changes.
How can I help?
Thank you for your interest in supporting Central City Opera during this challenging time. The COVID-19 crisis is drastically impacting the livelihoods of hundreds of performers, musicians and technicians who bring stories to life on our historic Opera House stage each summer. In hopes to provide some relief, we have established the CCO COVID-19 Relief Fund with the goal to raise $297,000. This fund will support the organization’s commitment to pay all of our 2020 Festival company a portion of their contracts and assist CCO during this unprecedented time.
If you choose to support this fund or donate the value of your tickets back to CCO, your donation will be matched up to $100,000 by Carousel Performance Sponsors and long-time CCO supporters, Pam and Dutch Bansbach. Additional matching support will be provided by the Central City Opera Board of Directors. They, like you, have every confidence Central City Opera will continue to sing stories that uplift and inspire for many years to come.
Are the offices open?
Our staff is currently working remotely, but we are able to assist you.
Our Box Office staff is available Mon – Fri from 10am – 4pm to assist by phone (303-292-6700) or by email (email@example.com). Please allow 48 hours for a response, and note that email is preferred for speediest communication.
If you have additional questions not answered here, you can email us at firstname.lastname@example.org or call 303-292-6700 and someone will be available to assist you. Thank you for your patience and flexibility.