Central City Opera, located less than an hour from Denver in the foothills of the Rockies, is the second oldest summer opera festival in the United States. The 550-seat opera house, a historic landmark in Central City, affords an intimate, innovative opera experience. The year-round administrative offices for the opera are located in Denver, Colorado.
In addition to its main stage productions, Central City Opera is noted for its famed Apprentice Artist/Studio Program, dedicated to the education and development of rising young opera singers.
For a list of current staff, visit our Staff & Board page. Available jobs are listed below.
Development Operations Coordinator
STATUS: Full-time, Salaried, Exempt
REPORTS TO: Director of Development
DIRECT REPORTS: None
SALARY RANGE: $37,000 – $42,000
LOCATION: Denver Office
The Development Operations Coordinator is responsible for ensuring the integrity of donor data, and accurate, timely acknowledgements and reporting of development metrics. This position is critical to the operations of the Development Department as well as the Company at large, with responsibility for gift entry and acknowledgment, administration of The Raisers Edge CRM database (TRE), as well as reporting and analytics.
Gift Entry and Acknowledgement
- Enter gifts in TRE on a daily basis including contributions from individuals and institutions, and development event payments
- Coordinate the approval, signing, and execution process of the acknowledgement letter package for individuals and institutions in compliance with company standards for donor retention practices.
- Perform adjustments and write-offs to gifts and pledges in TRE when necessary
TRE Power User
- Serve as the TRE administrator/power user for the Development Department
- Create all Lists and Extractions for direct mail and e-mail campaigns
- Set up Appeals and Sources using proper naming conventions
- Responsible for TRE setup and maintenance of Funds, Campaigns, and Events; work with the Controller to ensure proper set up and reconciliation with the general ledger
Operations, Reports, and Analytics
- Function as power user for business intelligence tools for the Development Department (T-Stats, Dashboards, reports)
- Conduct financial reconciliation of contributed revenue by generating the weekly posting reports
- Support the Development and Operations teams with Cash Flow and Contributed Revenue reporting
- Track incoming customer service issues (CSIs) related to development and events in TRE through phone, e-mail, mail, and in-person channels. Assign issues to the appropriate gift officer for follow up
- Reconcile contributed revenue pledges on a monthly basis by ensuring automated pledge payments are being processed, providing the department with a pledge balance report, and adjusting payment dates in TRE as needed
- Accountable for the integrity of donor records and Development Department data in the TRE Database and in hard copy files
- Reconciles revenue and expenses with TRE
- Serve as a liaison between Finance and Development Departments
Development Department Team member
- Serve as support for Development Department mailings including Annual Fund mailings, event mailings, and stewardship mailings
- Proof all Development Department collateral and communications for accuracy
- Attend Development Department and Blackbaud User Group meetings
- Attend Central City Opera performances and events and perform assigned duties, when needed
- Provide customer service and support via e-mail and phone as a representative of the Development Team
- Oversee all donor recognition materials for the Summer Festival including program, supertitles, and signage
- Support the Annual Gala Fundraiser & Committee
- Manage Guild Membership including all updates and reports as requested as well as assist with all Guild events & activities
- Related duties as assigned
- Significant experience using and working with TRE or comparable CRM system, two-three years in development-related work preferred
- One to three years of relevant experience in non-profit administration or business operations
- High level of proficiency with Microsoft Office, especially Excel, Word, and Outlook
- Ability to prioritize workload in a timely manner to complete assignments when faced with multiple deadlines and competing priorities
- Ability to work collaboratively with others
- Must be proactive, highly motivated, detail-oriented and thrive in a metrics driven work environment
- Discretion, maturity, and composure, especially under pressure
- Interest/knowledge in opera, music, or the performing arts strongly preferred
- Bachelor’s degree required
Please send a cover letter and resume along with contact information for three references electronically to HR@centralcityopera.org. Type Development Operations Coordinator in the subject line. NO PHONE CALLS, PLEASE. Deadline to apply is Monday, May 23, 2016.
Artists Training Program
The Bonfils-Stanton Foundation Artists Training Program, which selects 30 participants from more than 1,000 applicants each year, has provided valuable training for many of America’s most notable young opera professionals, including Denyce Graves, Cynthia Lawrence, Margaret Lattimore, Mary Mills, Emily Pulley, Don Bernardini, Greg Turay, and J. Patrick Raftery.
Application materials for the Artists Training Program are due in October each year. Please see the above link for details.
Please return in 2017 for information about spring auditions for the 2017 Summer Festival.
Summer Internship Opportunities
Central City Opera, located 40 minutes northwest of Denver in the foothills of the Rockies, is the fifth oldest summer opera festival in the United States and the oldest performing arts organization in Colorado. The 550-seat theater, a historic landmark in Central City, affords an intimate experience with operatic and musical theater. CCOHA now performs in regional venues as well each summer. In addition to the mainstage season, Central City Opera is noted for its famed Bonfils-Stanton Artists Training Program, dedicated to the development of the young American singer.
Positions as Festival Staffers/Interns offer excellent professional development towards careers in arts management and opera production, as well as practical experience in specialized areas of interest. Many past Festival Staffers have gone on to successful careers in these fields.
Concurrent or previous academic coursework or practical experience in those areas of interest and be a high school graduate. Should have an interest in opera/musical theater and must have a positive demeanor and solid work ethic. The ability to deal maturely with the public is a must. Writing and photographic samples may be requested if interested in public relations/marketing; social media experience also helpful. Candidates for office/music library and stage management positions must be able to read music. All production-related candidates must have some previous related experience in those areas. Employment is limited to citizens of the United States, students from abroad with valid student or work visas and aliens who have been granted permanent resident status by the U.S. Dept. of Justice, the Immigration and Naturalization Service.
All positions for the 2016 Festival season are now filled. Please consider applying for the 2017 Festival season. Internship application materials for the 2017 season will be posted December 2016.
2016 CCO Application (PDF)
2016 CCO Application (Word document)